China Eastern Flight Attendant Kneels Repeatedly to Apologize After Food Cart Accident
SingTao · 2 SOURCESabout 3 hours ago2 MIN
Summary
A China Eastern Airlines flight attendant was captured on video kneeling repeatedly to apologize after accidentally bumping a male passenger with a food cart during a September 28 evening flight from Hefei to Dalian. Despite the cabin crew offering ice packs and the flight attendant kneeling on both knees multiple times, the passenger refused to accept the apology and demanded to be taken to hospital for examination. The witness who filmed the incident later removed the video, citing overwhelming phone calls. China Eastern Airlines customer service stated they "attach great importance" to the matter but provided no concrete details about the investigation progress.
Key Points
- The incident occurred on September 28 at approximately 9pm aboard a China Eastern Airlines flight from Hefei, Anhui Province to Dalian, Liaoning Province
- A flight attendant accidentally bumped a male passenger's elbow while pushing a food cart to serve beverages; the cabin crew chief immediately provided an ice pack
- The flight attendant knelt on both knees two to three times to apologize, even asking the passenger to "kick me"; the passenger remained unyielding
- The passenger suffered no visible bleeding and the injury appeared minor; nevertheless, he demanded to disembark and insisted on hospital examination
- The video went viral and became the number one trending topic on Chinese social media on September 30; the witness later removed the footage citing privacy concerns
Why It Matters
This incident highlights the intense pressure facing airline cabin crew in China, where passengers increasingly demand accountability for minor incidents. The viral nature of the footage underscores how service industry disputes can rapidly escalate into public relations crises for airlines, with China Eastern now facing scrutiny over its handling of the situation and employee welfare policies .
This incident highlights the intense pressure facing airline cabin crew in China, where passengers increasingly demand accountability for minor incidents. The viral nature of the footage underscores how service industry disputes can rapidly escalate into public relations crises for airlines, with China Eastern now facing scrutiny over its handling of the situation and employee welfare policies .