Elderly Visitor Collapses at Liantang Border; Hong Kong Officers' Swift Response Wins Praise
SingTao · 1 SOURCESabout 2 hours ago2 MIN
Summary
An elderly visitor collapsed at the Liantang Port due to extreme heat and crowd congestion during peak crossing hours. Hong Kong immigration officers provided emergency assistance for approximately 40 minutes, including blood pressure and blood sugar checks, while offering emotional support. The incident sparked widespread discussion after the family shared their experience on social media, highlighting the compassionate service they received compared to their return through Shenzhen customs.
Key Points
- A mainland tourist accompanied her elderly grandparents through the Liantang Port using the special lane for seniors aged 65 and above when her grandmother suddenly felt dizzy and squatted down
- A female Hong Kong customs officer (identified as Ms. A) promptly arranged the family for priority passage and called colleagues trained in first aid to assist with the situation
- Officers monitored the grandmother's blood pressure and blood sugar levels while approximately four to five staff members provided emotional comfort for nearly 40 minutes until she recovered
- The grandfather expressed heartfelt gratitude to Ms. A, saying, "You Hong Kong people are all such wonderful people!" after the grandmother's condition stabilized
- Upon returning through Shenzhen customs, the family encountered poor service, including a guard who interrogated them about the wheelchair's ownership instead of providing assistance
Why It Matters
The incident underscores the significance of humanistic service in border operations, particularly during extreme weather when elderly travelers face heightened health risks. This heartwarming story has enhanced Hong Kong's image as a welcoming destination, with the poster noting that they returned the next day to fulfill the grandfather's dream of visiting Hong Kong, proving that positive interactions at border crossings can leave lasting impressions on visitors .
The incident underscores the significance of humanistic service in border operations, particularly during extreme weather when elderly travelers face heightened health risks. This heartwarming story has enhanced Hong Kong's image as a welcoming destination, with the poster noting that they returned the next day to fulfill the grandfather's dream of visiting Hong Kong, proving that positive interactions at border crossings can leave lasting impressions on visitors .