HK five-year plan tops 100 pages, 1823 revamp eyed
Thestandard · 1 SOURCESabout 2 hours ago2 MIN
Summary
Hong Kong’s first Five-Year Plan is expected to run to more than 100 pages across six chapters, according to sources ahead of its release on Wednesday and Chief Executive John Lee Ka-chiu’s final Policy Address of his current term. Among the measures under consideration is an overhaul of the government’s 1823 Contact Centre, with officials looking at the mainland’s 12345 government service hotline as a reference point. Sources also said civil service matters would take up about a quarter of one chapter, including the use of artificial intelligence and management of the government workforce. The expected proposals follow Lee’s August 26 visit to the 1823 Contact Centre, where he was briefed on AI tools intended to speed up the handling of enquiries, assistance requests and complaints
Key Points
- Sources said the plan will exceed 100 pages, be divided into six chapters, and be unveiled on Wednesday
- Civil service issues are expected to occupy roughly a quarter of one chapter, covering AI use and workforce management
- A new complaints-handling approach may be proposed, taking reference from the mainland’s 12345 government service hotline
- John Lee Ka-chiu visited the 1823 Contact Centre on August 26 to review AI applications for public service handling
- The Digital Policy Office has announced four 1823 AI projects for rollout this year: Call Assistant, Email Extraction, Prioritisation of Departments’ Replies and Dashboard
Why It Matters
If adopted, the proposed changes could alter how residents track complaints and receive responses on everyday municipal issues handled through 1823. The plan also points to a broader push to use AI inside the civil service, linking service delivery changes with workforce management and administrative reform