Teen filmed throwing water and food in McDonald’s
HK01 · 3 SOURCESabout 3 hours ago2 MIN
Summary
A confrontation at a McDonald’s branch in Chung On Shopping Centre, Ma On Shan, early on Saturday escalated from a complaint about order progress and staff attitude into a disturbance captured in several online videos. Police said a 17-year-old girl went to collect food at about 1:12am on 26 September at a restaurant in a shopping centre at 632 Sai Sha Road, where she argued with a 37-year-old female employee surnamed Hung over the takeaway status. Footage described by local media shows the girl in a pink top throwing water, cups and takeaway items, filming staff on her phone and moving into the counter and kitchen boundary area while shouting. The employee later reported dizziness and was sent to Prince of Wales Hospital, while police classified the case as a complaint of nuisance and a patient case, with no arrest reported.
Key Points
- Police told HK01 the 17-year-old asked employee Hung, 37, about her takeaway order, and Hung replied that she did not know and told her to watch the in-store screen
- HK01 and Sing Tao identified the location as the McDonald’s branch in Chung On Shopping Centre, 632 Sai Sha Road, Ma On Shan, with the report made at 1:12am on 26 September.
- Video accounts said the girl filled a paper cup with water at a self-service dispenser, splashed it at the employee, then threw the cup and later hurled another cup with water
- on.cc and Sing Tao said she also swept or threw several packed takeaway bags from the counter, while staff shouted not to let her leave and a male colleague appeared to call police.
- A witness account cited by HK01 said the dispute began after the customer asked whether the order was ready, objected to the employee’s tone, and then complained to a manager who suggested using the app
Why It Matters
The videos have focused attention on how quickly a routine service complaint can turn into alleged physical aggression inside a busy fast-food outlet, leaving staff to manage both customer conflict and safety risks at once. For Hong Kong readers, the unresolved issue is twofold: whether police will reclassify the case after reviewing footage, and whether the restaurant operator addresses the service-conduct complaints that witnesses said helped trigger the row.