Xinjiang Dairy Apologizes After Water Found in Milk Products
SingTao · 2 SOURCESabout 3 hours ago2 MIN
Summary
A serious food safety incident has emerged in mainland China involving Ma San San Jiangchun Dairy Co., a Xinjiang-based dairy company. Consumers who purchased the company's pure milk through live-stream shopping discovered that sealed cartons contained clear, colorless liquid instead of milk. The company immediately issued an apology, attributing the problem to a worker sorting error during routine equipment calibration that mixed test samples with regular products.
Key Points
- A consumer bought 10 cartons of Ma San San pure milk from a live-stream host named "Dundun" and found water instead of milk in multiple sealed packages .
- The company explained that factory workers use purified water to test packaging adhesion and design alignment during daily equipment calibration, and a sorting mistake caused test samples to be packed with finished goods .
- Chairman Ma Liang appeared in a video on September 24 apologizing and confirming 674 orders were affected by the contaminated batch, offering full refunds without requiring returns .
- Changji City Market Supervision Administration has sent an investigation team to the company's facilities to conduct a comprehensive inquiry into the incident .
- A similar incident occurred in March when a Qinghai Lake brand dairy product was found to contain bitter transparent liquid instead of milk .
Why It Matters
This incident highlights persistent gaps in quality control at Chinese dairy manufacturers, despite repeated government crackdowns on food safety. For Hong Kong consumers who frequently purchase mainland dairy products through cross-border e-commerce platforms, this case underscores the risks of live-stream shopping and the importance of verifying product integrity before consumption.
This incident highlights persistent gaps in quality control at Chinese dairy manufacturers, despite repeated government crackdowns on food safety. For Hong Kong consumers who frequently purchase mainland dairy products through cross-border e-commerce platforms, this case underscores the risks of live-stream shopping and the importance of verifying product integrity before consumption.