HK Express warns over fake refund phishing emails
Thestandard · 3 SOURCESabout 2 hours ago2 MIN
Summary
HK Express said a wave of phishing emails impersonating the budget airline has been circulating, falsely claiming flight changes and refund eligibility before directing recipients to a fake website for card details. The warning followed multiple online posts on August 31 from people who said they had received similar messages, including one traveler who had recently bought a ticket and almost believed it.
Key Points
- HK Express said the emails were not sent by the airline and urged passengers to verify sender addresses and website domains before clicking links or sharing information.
- The scam emails claimed flight schedules had changed and that recipients could obtain refunds, then steered them to a spoofed refund page carrying HK Express branding.
- One recipient said he clicked because he had recently purchased an HK Express ticket, but noticed the URL differed from the official site.
- He also found that clicking the airline logo on the fake page did not return users to the legitimate homepage, helping him detect the fraud.
- Screenshots shared online showed sender names such as “HEXPR SKY”, while the actual email domains were not the airline’s official hkexpress.com domain.
Why It Matters
The scam is particularly convincing for Hong Kong travelers who may already have upcoming bookings and could react quickly to messages about schedule changes or refunds. HK Express said anyone unsure about a message should contact the airline only through its official website or authorized customer service channels.