Chain Claw Machine Store Closures Leave Hundreds of Members With Worthless Points
SingTao · 1 SOURCES1 day ago6 MIN
Summary
Figgy Finds, a chain store that operated claw machines with a points-based redemption system for household items and snacks, has faced a wave of closures that has left hundreds of members holding unusable points and stored game coins. After announcing the shutdown of its Tseung Kwan O and Tsuen Wan locations last month—less than a year after opening—the company now operates only its K11 flagship store . In a member group announcement, the company cited lack of funds for restocking and redirected members to its sister brand GRAB at a Sha Tin location, triggering a backlash from affected customers who claim they were misled about the store's stability and now face unfavorable redemption terms .
Key Points
- Figgy Finds operated claw machines where customers earned points to redeem for household goods, snacks, and premium items
- Tseung Kwan O and Tsuen Wan branches closed last month; only K11 flagship remains operational
- Over 110 members in victim groups with combined 180,000 points and estimated losses near HK$100,000
- Company raised redemption thresholds dramatically: 35 points now required for a single biscuit, compared to 15 points for dim sum previously
- Each point requires 80 game coins to earn, meaning a 35-point biscuit costs approximately 2,800 coins or over HK$1,000 in coin purchases
- Sha Tin GRAB outlet limits redemption to 100 people daily with only five minutes shopping time per person
- Victim Ms. Li (李小姐) spent approximately HK$3,000 and holds 300 points plus numerous game coins
- Staff promised restocking and normal operations before closures; members say they were falsely reassured and now feel deceived
- Sing Tao sought comment from both Figgy Finds and GRAB but received no response by deadline
Why It Matters
The Figgy Finds case highlights growing consumer protection concerns in Hong Kong's experiential retail sector, where points-based systems can leave members vulnerable to sudden business closures and unilateral rule changes. With the company failing to respond to inquiries and no clear refund mechanism in place, affected members may face significant financial losses, prompting questions about regulatory oversight of similar loyalty programs .
The Figgy Finds case highlights growing consumer protection concerns in Hong Kong's experiential retail sector, where points-based systems can leave members vulnerable to sudden business closures and unilateral rule changes. With the company failing to respond to inquiries and no clear refund mechanism in place, affected members may face significant financial losses, prompting questions about regulatory oversight of similar loyalty programs .