iAM Smart Unveils AI Assistant 'A Chi' to Streamline Public Service Queries
HK01 · 4 SOURCESabout 2 hours ago6 MIN
Summary
The Digital Policy Office announced on October 14, 2026 that iAM Smart has launched an AI Assistant feature to answer queries about government public services . Users can activate the assistant by tapping the mascot "A Chi" avatar on the homepage of the updated 5.0 version of the mobile app, which will be progressively rolled out via official app stores from now through late October . The AI leverages artificial intelligence to search official sources in real-time and organizes the information into clear, structured content for citizens' reference . For inquiries about online service application processes, the AI Assistant lists application conditions, operation steps, and relevant service links, enabling one-click access to required online services alongside the "Form-filling" function . The Digital Policy Office stated that it will continue optimizing the AI Assistant feature, with an enhanced version providing personalized services expected to launch by year-end .
Key Points
- The AI Assistant represents generative AI's formal entry into public services in Hong Kong, marking a critical step in the city's smart city development .
- The first phase utilizes a large language model operating 24/7 to answer citizen queries, breaking through the previous "department maze" of scattered information .
- Citizens can use everyday conversational language to ask questions, and the AI instantly searches official data and provides direct links .
- By end of 2026, the second phase will upgrade the AI to a personalized smart butler that proactively reminds users about unpaid bills and application progress after authorization .
- The system will integrate with the Digital Business Identity platform to help SMEs accurately match suitable funding schemes .
Why It Matters
This transformation from "people finding services" to "services finding people" demonstrates the digital government's people-centered reform resolve . Hong Kong Information Technology Association Honorary President Francis Fong Po-kyu (方保僑) described this as a groundbreaking shift that will significantly improve administrative efficiency by diverting routine inquiries from frontline and backend staff . The initiative encourages both citizens and industry to embrace the experience and collectively drive Hong Kong's digital economy and smart city development .
This transformation from "people finding services" to "services finding people" demonstrates the digital government's people-centered reform resolve . Hong Kong Information Technology Association Honorary President Francis Fong Po-kyu (方保僑) described this as a groundbreaking shift that will significantly improve administrative efficiency by diverting routine inquiries from frontline and backend staff . The initiative encourages both citizens and industry to embrace the experience and collectively drive Hong Kong's digital economy and smart city development .