Hong Kong Visitor Reports Ceiling Collapse at Shenzhen Spa, Receives Only 16 Yuan Compensation
SingTao · 1 SOURCESabout 2 hours ago2 MIN
Summary
A Hong Kong resident posted on the social media platform Threads describing a terrifying incident at a spa in Shenzhen where the ceiling of their room suddenly collapsed during an overnight stay. The incident occurred in the early morning hours when the ceiling above the bed made a loud crashing sound and fragments fell onto the sleeping guests. The customer is now raising three major complaints against the establishment, including the allegedly dismissive compensation of only 16 yuan per person after paying a 159 yuan entry fee for a serious safety incident .
Key Points
- The incident happened at a spa in Shenzhen where the Hong Kong visitor was staying overnight after paying a 159 yuan entry fee .
- At dawn, the ceiling above the bed suddenly made a loud crashing sound, with fragments falling onto the bed while guests were sleeping .
- After reporting the incident, the spa offered only a 16 yuan refund per person, leading the customer to compare it to "treating people like beggars" .
- The affected room was cleaned but not repaired and continued to be used for other customers, with staff claiming "this is just an accident" .
- The customer warns other visitors to Shenzhen to avoid the establishment and notes that no manager could properly address their complaints .
Why It Matters
This incident highlights serious safety and consumer protection concerns for Hong Kong residents visiting establishments across the border. The discrepancy between the 159 yuan fee paid and the 16 yuan compensation offered, combined with the failure to repair or close the dangerous room, raises questions about accountability and the adequacy of safety standards at some Shenzhen venues . Consumer protection experts note that visitors to Shenzhen can file complaints with the Shenzhen Consumer Council through both online and in-person channels if they encounter similar situations .
This incident highlights serious safety and consumer protection concerns for Hong Kong residents visiting establishments across the border. The discrepancy between the 159 yuan fee paid and the 16 yuan compensation offered, combined with the failure to repair or close the dangerous room, raises questions about accountability and the adequacy of safety standards at some Shenzhen venues . Consumer protection experts note that visitors to Shenzhen can file complaints with the Shenzhen Consumer Council through both online and in-person channels if they encounter similar situations .