AI vending machines test Hong Kong retail potential
SCMP · 1 SOURCESabout 2 hours ago2 MIN
Summary
AI-powered open-door vending machines are emerging as a new retail format in Hong Kong, offering shoppers a scan-to-enter, grab-and-go experience that differs from traditional vending machines. Operators say the model can support a wider product mix and lower entry costs for sellers, while at least one major company plans further expansion after stronger trial-stage revenue.
Key Points
- In Chai Wan, 37-year-old retail worker Sherry Shum said she now uses a nearby smart machine almost daily for drinks and snacks worth HK$60.
- Shum described scanning a QR code, opening the machine, taking a Coca-Cola, an oolong tea and potato chips, then paying automatically after closing the door.
- The machines identify items by appearance as customers remove them, while payment is settled through a pre-selected method once the door is shut.
- IVM Technology founder and managing director Leo Lui said the company operates about 800 AI vending machines and 1,500 traditional ones in Hong Kong.
- Hong Kong has an estimated 15,000 to 17,000 vending machines, and operators say AI models remain a minority despite rising popularity in Shenzhen.
Why It Matters
For Hong Kong retailers, the appeal is not only convenience but the chance to use vending machines as lower-cost sales points for a broader range of goods and third-party sellers. If operators follow through on planned installations, the format could widen from drinks and snacks to everyday necessities and charity-linked sales channels.