Suspected SF Express parcel scam targets Hong Kong recipients
HK01 · 3 SOURCESabout 3 hours ago2 MIN
Summary
A Hong Kong recipient said an SF Express courier called about a parcel awaiting collection and payment of HK$398, despite the recipient having no recollection of making any online purchase. The recipient then checked SF Express tracking and found that the shipment record did exist, making the case appear more convincing at first. After examining the parcel label, however, the recipient identified suspicious sender information and an invalid contact number, and concluded it was a scam. Separately, SF Hong Kong has warned the public about impersonation fraud involving fake delivery issues, phishing links and demands for personal or banking information.
Key Points
- A Threads user said an SF Express courier called unexpectedly about a parcel weighing 2 kilograms and requiring HK$398 on collection
- The recipient became suspicious because no recent online purchase could be recalled, yet SF Express website tracking still showed a corresponding shipment record
- Two details raised alarm: the sender name contained only a few English letters, and the phone number printed on the label could not be reached
- SF Hong Kong said fraudsters often cite failed delivery attempts, address mismatches, or damaged or lost parcels to lure victims into clicking links or disclosing data.
- The company said pickup notifications have not been sent by SMS since 14 April last year, and urged customers to verify shipments via SFHK APP or hotline 2730 0273.
Why It Matters
The case shows that a shipment can appear genuine enough to pass a tracking check, which may lower a recipient's guard when a payment request is attached. For Hong Kong residents, SF Hong Kong's warning means verification should rely on the official app and hotline rather than links, numbers or payment demands provided in unsolicited messages or calls.